Privacy Policy

Last updated on: 2nd December 2020

In this policy we provide everyone using our service with a clear view of what we do with the information you give us and how we comply with data protection laws. Here, you can also find information about who to contact if you have questions about data protection and related issues.

This document is divided into different sections;

Who we are

The Regulars is a community support platform which allows Profile Owners (people who own profile pages), Supporters (people who support profile pages) or Users (any user of the website) to create/manage profile pages, support a profile page and upload User Content (any and all photos, videos and other material uploaded) on this website. Once a profile page reaches the mimimum number of Supporters a piece of artwork will be created which includes photos uploaded by Supporters, and sent to the Profile Owner. TheRegulars.org is operated by TheRegulars Limited (Company number 13055862) of 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Contact Email: [email protected]

About our services

Profile Owners use our service to post User Content or view User Content from other Profile Owners, Supporters or Users.

Profile Owners

Information we collect and what we do with it

InformationUse
Your name and contact details

Your Name may be publically displayed on your Profile Page, in addition to the other information you provide in your Profile section.

We may use your email or telephone number to send you important communications about your account or changes to our policies.

We may also have this information if you contact us so we can reply to your enquiry.

We will use your email address and mobile telephone number to send you marketing if you opt into receiving this from us.

User Content

Photos you upload (including Video) will be shared with other Users on your Profile.

We expect that you have consent from any person who is included in the User Content you post.

ID Document and Photo Image

If we need to verify your identity to prevent fraudulent payments, you may use one of our available verification methods. We may collect your photo and information relating to your identity / an ID Document provided by you.

This information will be made available to our verification team to verify your account.

Bank Details

You may provide these details so our team are able to send payments to your chosen Bank Account or via other available methods.

Supporters

Information we collect and what we do with it

InformationUse
Your name and contact details

Your contact details will be collected when you support a venue, in addition to any other information you provide during the payment transaction.

We may use your email or telephone number to send you important communications about your account or changes to our policies.

We may also have this information if you contact us so we can reply to your enquiry.

We will use your email address and mobile telephone number to send you marketing if you opt into receiving this from us.

User Content

You name, social media contact details, and the Photos you upload (including Video) may be shared with other Users both on this website and available publicly in print at physical locations.

We expect that you have consent from any person who is included in the User Content you post.

We will keep your personal information in our records for 6 years, or even a shorter period if it is no longer needed by us for the purpose for which it was initially collected.

Sharing your information

As well as any sharing mentioned in the relevant sections above, we may also share your personal information with a third party who makes a legally valid request to us (such as tax authorities, law enforcement agencies, immigration authorities and so on).

If we merge with another company or another company buys any of our assets, we may have to share your information with that company as part of the sale.

Security and transfer of your information overseas

We safeguard your personal information by making adequate security arrangements to guard against unauthorised access, use, copying, sharing, alteration, disposal or any such risks.

We may need to send your details to a verification provider or supplier that is based overseas, and as part of offering our service we may process your information in locations anywhere in the world where we and/or any members of our group are located.

We currently store your data in Europe. We make sure that your information is appropriately protected wherever we store it.

Your rights

To contact us about any of your rights, please e-mail: [email protected].

Access right

You can contact us at any time to request a copy of all the personal information we hold about you.

In some circumstances, we may not be able to provide access to some personal information, if this information is exempt from the right under law. In these cases we will let you know and explain the reasons and what other options you have.

Correction right

You can request that we correct any factually inaccurate information we hold about you, or add a note to indicate your view that the information is incorrect. This right does not include correcting opinions, such as those in a comment.

Deletion right

In some circumstances you can ask us to delete the personal information we hold about you.

Objection right

In some circumstances you can object to us processing your personal information.

Portability right

You have the right to receive back from us all personal information you have provided to us, in a commonly-used electronic format.

Restriction right

In some circumstances you have the right to have the processing of your personal information restricted. For example, if you dispute its accuracy you can request it is not actively processed while we resolve the dispute.

Complain to the ICO

You can also complain to the Information Commissioner's Office (ICO) who is responsible for making sure that organisations comply with the law on handling personal information. (https://ico.org.uk/global/contact-us/).

Data processing

The following section contains further information legally required under revised data protection legislation in force from 25 May 2018 (GDPR).

Purpose of the processing and the legal basis for the processing

Data is processed for the purpose of allowing Users to post and make available User Content to other Users. The legal basis for processing all the personal information of Users is article 6(1)(b): the processing is necessary for the performance of a contract to which the individual is party or to take steps at the request of the individual prior to entering into a contract.

Essentially this means that all the processing of personal information we carry out is necessary to deliver the online service that we provide. Therefore you will need to provide all the information we ask for, as it is all required for the service.

If we decide to carry out any other processing of your personal data, that is not necessary to deliver the core service, such as to provide value-add or optional extra services, or to send you marketing information, we will tell you about it and update this section of the privacy policy.

Cookies

Our website uses cookies. Some of the cookies store session data of any and every user logged on to our website, to help us identify who is logged on when a request is made by such user.

While other cookies prevent cross-site request forgery; this ensures that only forms that have originated from our website can be used to POST data back.